FAQ

How long does shipping take?

Most orders arrive in 5 to 10 business days. You will receive a tracking number by email as soon as your order is dispatched. Full details are on our Shipping page.

Where do you ship to?

We ship within the United States only — all 50 states.

Will I owe customs or import duties?

No. The price you see at checkout is the final price. Any import duties are handled by us, and there is nothing extra to pay on delivery.

How do I track my order?

Use the Track Your Order page and enter the tracking number from your dispatch email. It can take up to 48 hours for a new tracking number to go live.

My tracking has not updated for a few days. Is something wrong?

Usually not. Tracking often goes quiet for a stretch and then updates again once the parcel reaches your local carrier. If there is no movement for more than 7 days, contact us and we will chase it for you.

Will my order arrive in one package?

Not always. If you order several items they may ship separately and arrive on different days, at no extra cost. Nothing is missing — the rest is on its way.

Can I have it sent to someone else?

Yes. Enter their address as the shipping address at checkout. We do not include prices or invoices in the parcel.

Do I get a discount for buying more than one?

On some items, yes. Where a quantity discount applies it is shown on the product page and comes off automatically at checkout.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club and PayPal. All payments are processed over a secure encrypted connection.

Can I change or cancel my order?

Yes, as long as it has not been dispatched. Contact us as soon as you can through our Contact Us page with your order number.

What is your return policy?

You can request a return within 30 days of delivery. If an item arrives damaged, faulty, or not what you ordered, we cover return shipping and send a replacement or a full refund. For a change of mind, return shipping is yours. Full details are on our Refund & Returns page.

Are these medical devices?

No. The products we sell are daily living aids and comfort products. They are not medical devices, they are not intended to diagnose or treat any condition, and they are not a substitute for medical care or emergency services.

How do I contact you?

Send us a message through our Contact Us page. We reply within one business day.