Contact Us
Questions about an order, a product or a return? Fill out the form below and we will get back to you within one business day.
Reach us directly
- Email — support@geardeluxe.com
- Phone — +1 (213) 832 2377
- Hours — Monday to Friday, 9:00 to 18:00 KST (UTC+9). Messages left outside these hours are answered the next business day.
- Response time — within one business day, and usually much sooner.
Before you write
- Where is my order? Tracking is emailed as soon as the label is created. You can also check it on our Track Your Order page. Orders dispatch in 1–2 business days and take 2–9 business days in transit.
- I want to return something. The full process, timing and who pays for what is on our Refund and Returns Policy page. You have 30 days from delivery.
- Will this fit our home? Send us the measurements - doorway width, mattress depth, wall type, seat height - and we will check before you buy.
- What weight will it take? Every listing states the weight capacity and adjustment range, but ask us and we will confirm in writing.
Including your order number in the first message saves a round trip. For a product fault, a photo or a short video of the problem gets it resolved far faster.
Business details
GearDeluxe is an online store and brand operated by Heritage Commerce.
29, Ichon-ro 34-gil, Yongsan-gu, Seoul 04390, Republic of Korea
Business Registration No. 209-30-66421
We ship to United States addresses only, all 50 states. Most items ship from our overseas fulfilment partners. Any import duties are handled by us, so the price at checkout is the final price — there is nothing extra to pay on delivery.
